Technical FAQ Center
Frenquently Asked Questions
Registration
- I have purchased the program from iOrgsoft and get the license info, but the program won’t allow me to register, what should I do?
- What if I lost my license code?
- When I type the license name and code, why it pops up an error?
- I have a laptop and a desktop, can I install your software on both of them with the same register info?
- Do I need to re-register after I re-install the software?
Order informaion
- If I purchased the wrong product, can I change the order for the right one?
- How can I remove the product I don’t need in my cart before payment?
- Why should I download a trial version before purchasing?
- What’s the difference between the trial versioin and the official version?
- I tried many times to purchase your product, but I failed every time, why? And how can I buy it successfully?
General questions
- Is it free to upgrade my purchased program? And how can I get the new version of the program?
- How to report bugs?
- Do you provide support for trial users?
- I've tried converting a few Flip videos as a batch, but every time I do - the first one converts properly but the others convert to a smaller resolution.
- How to remove the watermark?